Question 1

HOW LONG DOES IT TAKE TO GO ACROSS THE COUNTRY?

Accepted Answer

We quote 5-7 days to go across country on a shared ride, typically it only requires 5. On rare occasions it takes longer due to weather, van issues or other emergencies. Each client is given a window of dates for pick-up and drop-off as a guide to know when to expect us.

Question 2

WHAT IS A SHARED RIDE?

Accepted Answer

A shared ride is the most economical way to transport your pets. Your pet is picked up and transported with other pets in the van and are driven to their destination based on the shortest route. Each pet has it's own crate and all dogs are walked individually.

Question 3

WHAT IS A PRIVATE RIDE?

Accepted Answer

A private ride is where you can dictate when and where your pets will be picked up and they travel without other pets on-board. They travel with our complete attention and go directly to their new location. This method costs more but works well with larger pet families. This method is also the fastest

Question 4

DO YOU OFFER ANY DISCOUNTS?

Accepted Answer

We give active service members, multi-pet families and regular customers 10% off

Question 5

WHAT IS A HEALTH CERTIFICATE FOR INTERSTATE TRAVEL?

Accepted Answer

The Health Certificate for Interstate Travel assures us that your pet/s is healthy enough to travel and is free from fleas, ticks and/or any other infectious disease, insuring your pet is onboard with other healthy pets. It's also required by many states we travel through as well as the USDA.

Question 6

WHAT TYPE OF INSURANCE DO YOU HAVE?

Accepted Answer

Our vans are insured with a Commercial Policy and each pet is insured for $750. Additional insurance for each pet is available at extra cost.

Question 7

DO YOU HAVE ANY BREED RESTRICTIONS?

Accepted Answer

Typically; No, however we do not transport vicious or mean pets that might be a threat to the other pets or the drivers. We reserve the right to decline transport to any pets that display such behavior at time of pick-up.

Question 8

WHAT TEMPERATURE IS YOUR VAN INSIDE?

Accepted Answer

We strive to keep the van between 60 and 80 degrees Fahrenheit. Our vans are very well insulated to keep your pets and our drivers comfortable. We have experienced -25 degrees to over 122 degrees and kept everyone safe.

Question 9

DO I HAVE TO USE DRY FOOD?

Accepted Answer

Typically, dry food works best on the road because the pets are not in their normal routine. Also, the travel often reduces their appetite as well as changing time zones. We prefer dry food bagged into zip-locks for each meal. Wet food can be sent if needed. It's important not to change your pets diet before travel.

Question 10

CAN I SEND ALONG MY PETS CRATE OR AN EXTRA BAG OF FOOD?

Accepted Answer

Normally we cannot accept crates, pet beds, extra bags of food, toys, bowls etc. We simply don't have extra room and wouldn't want things to get lost or misplaced. Special arrangements can be made at extra cost.

Question 11

WHAT DOES IT MEAN TO BE USDA CERTIFIED?

Accepted Answer

The transport of animals is regulated by the USDA to provide safe humane treatment of your pets. Our vans have been inspected by the USDA to insure that we comply with all Federal Regulations.

Question 12

DOES MY PET HAVE TO RIDE IN A CRATE?

Accepted Answer

In a word, Yes, USDA requires pets to be housed in a proper sized crate to insure their safety as well as the safety of the other pets. All crates are firmly secured in the van.

Call 225-276-4833

THINGS YOU NEED TO KNOW